Reference

Privacy Policy for Your Indonesia Account

We keep this policy readable before you open your account, so you can see how identity details, login records, cookies, and payment references are handled.

IndonesiaDANAOVOGoPayQRIS
laqastoto Privacy Policy for Your Indonesia Account
CONTACT ROUTES

How to Reach Our Privacy Team

If a privacy clause is unclear, start from live chat inside your account, email us from the address you registered, or send a WhatsApp message with…

Live Chat Open live chat from the account menu and send the email tied to your…
Email Send privacy requests by email when you want a written trail.
WhatsApp Use WhatsApp when you are away from desktop or checking your account on mobile.
DATA CONTROL

Controls We Use Around Data

Our privacy handling follows the account actions you take, not extra data we do not need. Login history, device details, cookie signals, payment references, and support messages stay in the record long…

What We Collect

We keep the details you enter at registration, the contact channels you use, and the payment references linked to DANA, OVO, GoPay, or QRIS so we can match activity to the right account.

Cookie Use

Cookies remember your session, language choice, and recent login state. If you clear them on Chrome, Safari, or another browser, you may need to sign in again and confirm the same device.

Device Signals

We record basic device and browser signals such as app version, IP range, and login time to spot unusual access. This helps us protect the account without asking for extra personal data.

Payment Records

When you use DANA, OVO, GoPay, or QRIS, we keep the reference needed to match the transaction to your account, settle support checks, and answer later questions about that payment.

Retention

We keep records only as long as needed for account support, dispute handling, and legal duties under local law. After that period, we archive or remove what no longer has a clear purpose.

Changes And Contact

To request a copy, correction, or deletion where local law allows, send your registered email, account name, and the exact change you want. We verify ownership before we act on it.

Privacy Questions You May Ask

These questions focus on the record you create with your account, not on site features. If you want a copy, a correction, or a clear explanation of what sits in our logs, start with your registered email and we will route the request to the right privacy desk. That applies whether you login on Android, iPhone, or desktop, and any deletion step depends on local law and is available only where local law permits.

We keep the details you submit for the account, your login history, device signals, cookie data, support messages, and payment references. That lets us verify requests, protect access, and answer questions tied to your record.

We use email and phone number to confirm ownership, send important account messages, and match you to the right record when you request a change. We do not ask for more than we need for that task.

Yes. We keep the reference that connects the payment to your account so we can check status, answer support questions, and keep the privacy record consistent. The reference is used for account handling, not extra profiling.

Yes. Send the exact detail you want changed from the registered email, and we will verify ownership before we update the record. If local law limits the change, we will tell you what we can do.

We keep data only as long as needed for account support, dispute handling, and legal duties under local law. When the purpose ends, we archive or remove records that no longer need to stay active.

When you sign out, the session ends and saved account data stops showing on that device. If you clear cookies or use private browsing, you may need to log in again on Android, iPhone, or desktop.

Use live chat, email, or WhatsApp from the contacts we list. Include your registered email, account name, and the request type so our team can route it without delay.